Customer Service & Help / Privacy Policy

Customer Service

We want you to feel as comfortable as possible buying through FJØRN Scandinavian, so we offer three different ways to place an order:

• Ordering Online: When you place an order through fjorn.com you will find it safe, easy, and fast. You can make changes and review what you have entered nearly every step of the way. Available 24 hours a day. In addition, you can track the processing and shipping of your order through a link that is emailed to you after the order is placed.

• Call Us: Our sales and service team is ready to place your order over the phone. You can reach us at +1-831-620-0123, Mon-Sat 9:30AM TO 4:30PM. The phone center is closed on Sunday.

• Mail-In Your Order: Please print your shopping cart and send it with your payment to us at the address below. Please include a contact phone number and/or email address so that we can contact you with any issues and shipping tracking information. Orders paid with a personal check or money order will remain on hold for 7 days to allow for the payment to clear. Orders placed with credit cards will be processed immediately. FJØRN Scandinavian, Attn: Mail Orders, PO Box AD, Carmel, CA 93921

Shipping Rates & Information

• Free shipping on orders $149+ within the contiguous USA, excluding AK and HI.

• Flat rate shipping $9.95 for all orders up to $149 within the contiguous USA, excluding AK and HI. For a limited time only.

Processing Time

• Please allow up to 1-3 business days processing time following the day you order. You will receive an email notification of your shipment including UPS or USPS tracking information once the order has been processed. Certain items special ordered from Scandinavia including Ekelund Weavers, Bengt & Lotta, Klippan, Holmegaard, Gense and Rosendahl may take a few additional days. If you have questions about processing time and transit time, please contact us at +1-831-620-0123 or e-mail customercare@fjorn.com.

• Please note: While in-stock items are processed and delivered within 4-7 business days, some items and large quantity orders may require an additional 10-14 days of production and processing time from the date of order receipt.

Furniture and Large Items

• Shipping rates for large item and furniture orders are quoted to our customers based on shipping destination and available carriers. We make our best effort to negotiate the lowest shipping rate for furniture deliveries and will contact you within 24-48 hours of order placement with the delivery contract fees.

• The free and flat-rate shipping promotion excludes furniture and large items. Including processing time, expect delivery of your order within 7-10 business days. Add one to three days additional for Alaska and Hawaii.

UPS

• For UPS 3-Day Select, 2nd Day Air and Next Day Air Saver, rates vary based on order and location. When checking out, please enter your destination and choose your shipping preference to see the price. Please remember that delivery times are in addition to our normal 1-3 business days processing time.

International Shipping

• We ship regularly throughout select countries in Asia and North and South America. International shipping rates vary based on location, please select international shipping and the destination country during the checkout process to find out the specific rates for your order and destination.

• For Canadian orders we will attempt to send most items via Canada Post, however, dinnerware and furniture orders are delivered using a variety of carriers. To find out shipping rates, please select Canada Shipping during the checkout process. Generally, shipping rates to Canada cost between $19.95 and $39.95 based on the size of the order.

• Please allow extra processing time of 10-14 business days for International orders.

• International orders are accepted at the discretion of the store manager and exclude indoor and outdoor furniture and some glass and dinnerware items. To be sure, please call us at +1-831-620-0123 or e-mail us at customercare@fjorn.com for product availability to international addresses.

• International customers are responsible for any customs, duties and brokerage charges which may be imposed upon delivery. These charges may be collected when your order is delivered. Refused international orders will be considered abandoned property by the customer and per our international order policy no returns can be accepted or refunds provided.

Pricing and Sales Agreement

• FJØRN Scandinavian may on occasion offer special pricing or a gift with purchase promotion storewide or on select categories or brands. Often these special prices are incentives that are presented to our customers by a specific brand, an assortment of products or storewide for a limited time. Please note that these promotional codes and sales are not valid on previous purchases or sale / discounted items. Also, if we offer a storewide discount coupon code, the discount code cannot be applied to and cannot be used for items already discounted, special or custom orders. Despite FJØRN Scandinavian's best efforts, an item may be mis-priced on our web store due to human error. If an item's correct price is higher than the stated price, we will, at our discretion, either contact the purchaser for instructions before shipping or cancel the order with notification. Likewise, when you click our "send order" button, we'll send you an e-mail message acknowledging receipt of your order. If you do not receive an email notification please contact customer service at 831-620-0123 or customercare@fjorn.com to make sure the order was received.

Returns and Exchanges

• FJØRN Scandinavian is a small locally owned family business. We are focused on importing the Best in Scandinavian Design to our customers throughout the United States. We ship most orders from our Design Studio and office at the Pine Inn Hotel in Carmel-by-the-Sea California. We hope that you are inspired and appreciate our assortment of beautiful home furniture, rugs, lighting and objects.

• Most of our Scandinavian goods are made-to-order and imported from Norway, Denmark, Sweden and Finland. Our goods are designed to be used daily and last a long time. To fulfill our sustainability goals and not be wasteful, goods that are marked Scandinavian Import and/or Final Sale are brought in by air for each customer and not eligible for return.

• If an item received is broken or defective we will replace it within 14-days from the delivery date.

• For other goods, FJØRN Scandinavian provides a 14-day store credit/exchange policy on all non-discounted products except for jewelry, blankets, rugs, kitchen textiles, Christmas items, furniture, and outgoing, discontinued, sale or promotional orders. All Gift Cards are final sale and not redeemable for cash or refunds.

• If you wish to return eligible merchandise within the time-frame allowed, please send an email to: customercare@fjorn.com and we will issue a RMA for the exchange or a store credit for the eligible product.

• Outgoing and inbound shipping fees are not refundable and will be deducted from the value of the store credit.

• Please contact us before sending any returns for a Return Authorization Number. Items must be received by FJØRN Scandinavian within 7 business days of receiving the return authorization number. International Orders are not returnable. If you have any questions please contact us at: 831-620-0123 or customercare@fjorn.com.

• After your eligible merchandise has been received back in our facility within the timeframe allowed, we will issue you a store credit or exchange acknowledgement within 3-5 business days.

• We appreciate your cooperation and understanding around our sustainable store policies.

Secure Shopping

• Fjorn.com accepts payments from all major credit cards via our secure connection or by fax and phone. The following is a description of steps we take to protect your information when ordering through Fjorn.com.

• Secure Socket Layer (SSL). FJØRN Scandinavian is hosted by Yahoo! Stores and uses SSL (Secure Socket Layer) encryption when transmitting certain kinds of information, such as financial services information or payment information. An icon resembling a padlock is displayed on the bottom of most browsers window during SSL transactions that involve credit cards and other forms of payment. Any time a Yahoo! Store asks for a credit card number during checkout for payment, it will be SSL encrypted. The information you provide will be stored securely on our servers.

• CISP Compliance: Yahoo! Merchant Solutions is certified compliant with the Cardholder Information Security Program (CISP). Created by Visa and MasterCard, CISP outlines a standard for security procedures for merchants and service providers that store, process, or transmit cardholder data.

Japanese Customer Service

日本とハワイの皆様
フィヨルン　スカンジナビア社
ＦＪＯＲＮ．ｃｏｍへ　ようこそ。

ＦＪＯＲＮ．ｃｏｍ　は、
北欧　スカンジナビア　一流ブランドの
最高品質の製品を
世界中のお客様のお手元にお届けする
最大のオンライン　ストアーのひとつであり
2005年の会社創立以来
お客様へ
質の高い、安心のサービスをご提供して
たくさんのお客様から
高い評価と　ご信頼をいただいています。

ＦＪＯＲＮ．ｃｏｍ　は、

ロイヤル　コペンハーゲン	Royal Copenhagen
ジョージ　ジャンセン	Georg Jensen
イタラ	Iittala
ホルメゴード	Holmegaard
サガフォルム	Sagaform
クリッパン	Klippan
エクランド	Ekelund
テクスタイル	Textiles
エヴァ　ソロ	Eva Solo
ローゼンダール	Rosendahl
オイバトイカ	Oliva Toikka

などの
一流ブランド各社から
各社の全製品を取り扱う
正式な　代理店の認可を受けて　営業しています。

フィヨルン　スカンジナビア
ＦＪＯＲＮ．ｃｏｍ　は、
アメリカ　カリフォニア州に　本社を置き
商品の保管、受注、発注、世界中のお客様への発送業務を行っています。
お取り扱いする商品は、
すべて新品。
それぞれのブランドの製造工場からの
オリジナル　パッケージが　なされています。

ご注文いただいた商品は、
ご注文の日から　7日から10日の　ビジネスデイ　の内に
大切に梱包
お客様の　送り先ご住所に
航空便で　発送されます。

ＦＪＯＲＮ．ｃｏｍ　は、
ご注文いただいた商品が
お客様のお手元に
パーフェクト　コンディションで届くことを
お約束、保障いたします。

ご注文の方法

お支払いの方法

送料

ＦＪＯＲＮ．ｃｏｍ　の　お取り扱いする商品、サービス等について
ご質問がございましたら
お気軽に
JAPAN@fjorn.comまで
Ｅ－メールでお問い合わせください。

なお　現在の　航空輸送規制の関係で
家具、照明器具などの
大型、重量の重い商品は
海外発送できませんことを　ご了承ください。

Privacy Policy

We can be reached via e-mail at

customercare@fjorn.com

or you can reach us by telephone at

1-831-620-0123

• For each visitor to our Web page, our Web server automatically recognizes only the consumer's domain name, but not the e-mail address (where possible).

• We collect no information on consumers who browse our website.

• The information we collect is used for internal review and is then discarded, not shared with other organizations for commercial purposes.

• If you do not want to receive e-mail from us in the future, please let us know by sending us e-mail at the above address.

• If you supply us with your postal address you will only receive the information and merchandise for which you provided us your address.

• Persons who supply us with their telephone numbers will only receive telephone contact from us with information regarding orders they have placed. We will be sure your name will not be shared with other companies or organizations. We do not rent, share or sell our customers personal information.

• Ad Servers: We do not partner with or have special relationships with any ad server companies.

• Upon request we provide site visitors with access to all information (including proprietary information) that we maintain about them.

• Security: We always use industry-standard encryption technologies when transferring and receiving consumer data exchanged with our site. We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site.

• Cookies: We use cookies to record session information, such as items that consumers add to their shopping cart. Cookies are small text files (alphanumeric identifiers) a website uses to recognize repeat customers and enhance their experience when they return to the website. Only the information that you provide, or the choices you make while visiting a website, can be stored in a cookie. For example, a cookie cannot determine your e-mail address unless you choose to enter it in to the appropriate field. Allowing a website to create a cookie does not give that or any other site access to the rest of your computer, and only the site that created the cookie can read it. Cookies allow you to take advantage of the best features offered by websites. You can set your browser to notify you when a site is using a cookie and to refuse it if you'd like. Fjørn is not responsible for the settings on your machine. If your cookies are disabled or there's a firewall between you and our site (i.e., you're shopping from a company computer) you may not be notified as you click "Purchase" that your cookies are disabled. Shopping cart systems as a rule are looking for the cookie to complete the transaction. E-commerce websites cannot place items in your shopping bag (cart) if your "cookies" are not enabled. Clearing your "cookie" file (often named "Temporary Internet Files) will sometimes eliminate this from occurring.

• FJØRN Scandinavian works with a third party to display retargeted advertisements to our site prospects, on our behalf, across the Internet. They collect Non-Personally Identifiable Information about your visits to FJORN.com, and your interaction with our products and services. The anonymous information is collected through the use of a pixel tag, which is the industry standard technology used by most major web sites. No Personally Identifiable Information is collected during this process.

If you feel that this site is not following its stated information policy, you may contact us at the above email address or phone number, and/or state or local chapters of the Better Business Bureau.